Shipping, Returns, & Warranty
SHIPPING POLICY
Shipping on Orders within the United States
All orders within the US placed by 2:00 PM PST time will be processed the same day provided that your payment has been accepted and your items are in stock. Standard delivery will be within 5 business days using the UPS Ground Delivery service. Upgrades on delivery options will be reflected on our checkout pages and will ship using Express Mail options provided by UPS.
Orders placed after 2:00 PM PST will be dispatched on the next working day. Orders placed on weekends or bank holidays will be dispatched on the next working day.
Orders placed and dispatched by Next Day Delivery on Fridays are not guaranteed for Saturday delivery, if this service is required then please call us at +1.949.645.8783 or email concierge@leisuresociety.com to arrange.
Please Note: At the time of checkout, you may select if you require a signature of receipt at the time of delivery. If selected, someone must be present at the shipping address at the time of delivery. If at the time of checkout, you choose not to select the signature option, the package will be delivered and left at the recipient's address regardless of the person being present to receive it.
Please Note: A person must be present at the address to collect the parcel(s). If nobody is present then a card will be left with information on how to collect your order.
International Delivery
Orders outside the US can take 5-10 business days depending on where the package is being shipped. Tracking information will be emailed to you once your order has been dispatched. International import taxes and duties may apply.
SHIPPING FAQs
Am I able to track the progress of my order?
Once your order has been shipped an email will be sent to your email address provided with all relevant tracking information for you to track the progress of your parcel.
Which countries does Leisure Society ship to?
Leisure Society ships to all Countries on the delivery dropdown upon checkout, if your Country does not appear on our dropdown please contact our customer services team for further information on how to ship your order.
Does Leisure Society ship to P.O. boxes or freight forwarding addresses?
Leisure Society does ship to P.O. boxes but the method of delivery will be via the U.S. Postal Service Priority Mail with delivery Confirmation required, Leisure Society also ships to freight forwarders but it is the responsibility of the customer to review and submit all directions to Leisure Society before shipment of the items. If instructions are not clearly given, Leisure Society is not responsible for lost packages.
How much duties and taxes will I have to pay?
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, state sales tax will be calculated for customers in California. Duties and taxes for customers residing outside of the United States will not be calculated until they have crossed the border.
Duties and taxes will vary depending on which country the item(s) will be shipped.
Does Leisure Society ship to multiple addresses?
You may only ship to one address per order, if your order contains gifts or items that require shipping to multiple locations you will need to place separate orders for each address.
Do I need to sign for my order?
US orders valued above $500.00 must be signed for unless the customer has contacted us to signal no signature necessary. Signature requirement varies for international orders based on country.
Can I change my shipping address after my order has been shipped?
If you would like to change your address of delivery after your order has been shipped but not yet delivered, then you may do so at a charge of $10.00.
RETURN POLICY
- You have 15 days to return items purchased from our online shop for exchange or refund.
- All returns must be shipped back in perfect, re-sellable condition with all packaging included within fifteen (15) days of their delivery date as recorded by courier.
- All refunds will be issued to the original form of payment. Please allow up to 10 business days for the amount to be reflected on your statement, depending on your financial institution’s processing times. In some cases, the original charge may be adjusted rather than shown as a separate refund.
- Items purchased from our online shop can only be returned to Leisure Society and no other retailer.
- Individual eyewear cases ordered from our online are not eligible for returns.
- We reserve the right to refuse returns that do not fully comply with our Return Policy and all other applicable policies governing purchases made through our online shop. All nonconforming returns will be returned to sender at sender’s expense.
- If you have any general questions or need assistance initiating an exchange or return, you can call the Leisure Society Concierge at +1.949.645.8783.
EYEWEAR CARE
Storage
Your Leisure Society eyewear should be stored in its case when not in use, in environments between -10°C and 45°C. Avoid prolonged exposure to heat, particularly in enclosed spaces such as a vehicle interior, where elevated temperatures may compromise the integrity of the frame and lenses.
Cleaning
To clean your eyewear, use water and a diluted mild liquid soap, avoiding solvents or alcohol-based solutions. Always rinse lenses first to remove abrasive particles before wiping. Gently dry with the microfiber cloth provided. Do not use abrasive or soiled materials, as they may affect the surface of the lenses.
Materials & Finishes
Precious metal finishes are applied through a highly controlled process to enhance durability and resistance. To preserve their character, avoid prolonged contact with harsh chemicals such as fragrances, lotions, or cleaning agents. Over time, subtle shifts in tone and surface may develop as part of the material’s natural evolution.
Handling
We recommend removing and placing your eyewear using both hands to maintain proper alignment. Avoid placing frames lens-down on surfaces, and take care not to apply pressure to the temples or hinges when not in use.
LIFETIME WARRANTY & REGISTRATION
Registered product purchased from an authorized retailer is guaranteed by Leisure Society against manufacturing defects for the lifetime of the product, subject to verification by our technical Service Atelier. If a manufacturing defect is verified, the frame or part of the frame deemed defective will be repaired or replaced at no charge. This does not include ophthalmic lenses, which will not be replaced under any circumstances.
Precious metal finishes, including PVD-applied gold, and our cotton-based acetate are covered for a period of two years from the date of purchase against defects in materials and workmanship. Our PVD finishes are applied through a highly controlled process to enhance durability and resistance, preserving the integrity of the frame under normal use. Each material is designed to endure, yet over time may develop a gentle evolution in tone and surface character. These changes are inherent to the material and reflect their lived experience, and are not considered defects.
This warranty does not cover damage resulting from accident, impact, improper use, or unauthorized alteration or repair. Any service falling outside of warranty coverage may be completed at a charge upon evaluation.
SERVICE REQUESTS
We invite you to initiate a service request for warranty evaluation or repair by contacting us using the details below, accompanied by a brief description and supporting images.
Once our team has reviewed and confirmed the service, you will be provided with next steps, including instructions for sending your piece to our Service Atelier.
LEISURE SOCIETY SERVICE ATELIER
18218 McDurmott East | Suite E
Irvine, CA 92614-4755, United States
Telephone: 1.949.645.8783
Email: concierge@leisuresociety.com
Your request will be carefully reviewed, and we will follow with next steps, including confirmation of warranty coverage where applicable, or any associated service costs and a secure payment link.
A standard service intake and return shipping fee of $25 applies, or $50 for expedited service. This covers insured handling and return delivery of your piece. Any additional service requirements will be reviewed and confirmed with you prior to proceeding.
KEY CLUB EXPERIENCE
As part of the Key Club Experience, you may return any item within seven (7) days of delivery. We invite you to take this time to experience the fit, comfort, and craftsmanship of each piece in your own environment.
All items must be returned using the pre-paid return label and packaging provided by Leisure Society. Pieces should be unworn beyond try-on, and returned in their original condition with all accompanying materials, including tags and packaging.
Return shipping is provided at no charge as part of the experience. In rare or exceptional circumstances where additional fees may apply, you will be notified in advance.
Items not returned within the seven (7) day try-on period, or returned in a condition that does not meet these guidelines, may be considered final and charged accordingly.
All shipments are fulfilled through a third-party carrier. Availability of the Key Club Experience may vary by location.